SOCIAL SERVICES

*NOTE: To report child abuse, neglect or dependency or to report adult abuse, neglect or exploitation, please contact the Lenoir County Department of Social Services’ Social Work Division at 252-559-6210, Monday through Friday, 7:30 am to 5:00 PM. After hours, please contact Lenoir County Communications at 252-559-6118 and ask for the On Call Social Worker.

**Due to staff limitations and the increased requests for services and call volume, our customer service times may be a little slower than normal. We are committed to meeting the needs of our community and our goal is to return or handle all customer service needs and requests within 24 to 48 hours of receipt. We will continue to strive to meet these goals while overcoming current limitations. If you call the Agency and do not get an immediate answer, please take the time to leave a voice message with your name, date and time of call and a brief message. We apologize in advance for any inconvenience that this may cause to our clients and the community we serve.

Lenoir County Department of Social Services is a county operated, state supervised, public, non-profit service delivery organization funded by federal, state, and county revenues.

The agency’s purpose is to provide economic assistance, child support enforcement, and professional social work services to individuals and families living in Lenoir County, and to deliver a large number of specialized and complex programs designed to assist the county in coping with a variety of social and economic conditions.

NC MEDICAID TRANSFORMATION OPEN ENROLLMENT INFORMATION
NC Medicaid Managed Care
NCEB Outreach Schedule

Notice of Your Rights Under Hawkins v. Cohen – English Version
Notice of Your Rights Under Hawkins v. Cohen – Spanish Version

Notice to Food and Nutrition Services Recipients – English and Spanish Version

NOTICE TO SIMPLIFIED NUTRITIONAL PROGRAM (SNAP)RECIPIENTS – English Version

NOTICE TO SIMPLIFIED NUTRITIONAL PROGRAM (SNAP)RECIPIENTS – Spanish Version

Programs

• Affordable Connectivity Program (ACP)
  The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program to help low-income households pay for internet service and connected devices..
• Aging and Adult Services
  The Lenoir County Department of Social Services’ Aging and Adult Services works to promote the independence and enhance the dignity of Lenoir County’s older adults, persons with disabilities and their families through a community-based system of opportunities, services, benefits and protections.
• Child Protective Services
  Specialized services for abused, neglected, and/or dependent children, and those who are at imminent risk of harm due to the actions of, or lack of protection by, the child’s parent or caregiver. These services are designed to protect children from further harm and support and improve parental/caregiver abilities in order to assure a safe and nurturing home for each child.
• Child Support Services
  Available to anyone needing help to establish paternity, establish and collect a court order obligation for child support, or collect child support on an existing obligation. The program is not authorized to assist with custody, visitation, or property disagreements.
• Food and Nutrition
  Provides low-income families or individuals the food they need for a nutritionally adequate diet. Benefits are issued via Electronic Benefit Transfer cards. Users may use the ebtEdge Mobile app to check balances and locate stores that accept benefits.
• Low Income Energy Assistance & Crisis Intervention Program
  Provides assistance through vendor payment to help households pay heating and cooling bills.
• North Carolina Medicaid
  Provides access to physical behavioral health care and services to improve health and well-being for North Carolina citizens. Services NC Medicaid manages include but are not limited to:
  – Physical, behavioral health, and substance use services
  – Pharmacy Benefits
  – Services and supports for people with chronic and long term health care needs
• Subsidized Child Care Assistance
  Provides ongoing financial assistance via vouchers for families in need of child care services from enrolled providers. Eligibility may be limited based on financial and situational criteria.

• Work First
  Work-for-benefits program designed to offer supportive services to assist families with obtaining and maintaining employment.

Mission Statement

It is our mission as agents of the Lenoir County Department of Social Services to provide an optimal level of services and assistance to children, families seniors, and disabled adults–as well as the other individuals targeted or determined to be in need of our services-in a compassionate, caring, courteous, confidential and professional manner. It is the intent of every action taken, or endeavor undertaken to promote and maintain the integrity and dignity of the individual while focusing on enhancing a quality of life that we believe is an integral part of the inalienable rights of every person for life, liberty, and the pursuit of happiness. It is our belief as human service professionals that service to humanity is the greatest work of life.

DSS Electing County Work First Plan (Effective 10-2019 through 9-2022)

Employment Information

Lenoir County Department of Social Services is an Equal Opportunity / Affirmative Action Employer. Lenoir County provides eligible employees with a very competitive benefits package including health and dental insurance, 12 paid holidays per year, 5% match to 401-K, and other optional benefits.

How to apply to work at DSS?

Please visit Lenoir County’s Employment Opportunities page for information about vacancies and online applications.

Incomplete or unsigned applications will not be processed. Applicants must meet minimum requirements to be considered for positions. This agency uses the structured interview process.

All DSS staff are required to have a valid North Carolina driver’s license and to have access to a vehicle for use at work.

Notice

• Public Notice: LIHEAP Block Grant Plan

Jeff Harrison
Director